Buyer support
FAQ
Practical answers for brands preparing a lash product, sample or production brief.
Before you inquire
Define the product first.
Clear specifications help us assess samples, packaging and production more accurately.
Ask the factoryWhat information should I include in a quote request?
Tell us the product type, target quantity, specifications, target market and packaging requirements. This gives the factory enough context to recommend a sampling and production route.
Can Lashestar develop private-label products?
Yes. We support private-label, OEM and ODM projects for lash products, adhesives, aftercare and professional tools. Available options are confirmed against the requested specification.
Can I request samples before production?
Sampling can be discussed before bulk production. The sample route, cost and timing depend on the product and the amount of customization required.
Can packaging be customized?
Packaging options can be developed around your brand direction, product format and target market. Send references, required information and preferred materials with your inquiry.
How is production timing confirmed?
Timing is confirmed after the specification, sample requirements, packaging and order quantity are clear. We do not publish a single lead time because different products follow different processes.
How do I start?
Use the manufacturing inquiry form or WhatsApp. We review the brief, clarify missing specifications and recommend the next practical step.